Telehealth & GLP-1 questions, answered

Not insurance

This is not insurance. Better Turn Health does not pay hospital or emergency bills, and it does not replace a health insurance plan. It covers virtual visits with licensed providers for eligible services, plus the medication benefit described below.

The $0 medication cost, plainly

Individual and Family plan members can access 900+ generic medications at $0 medication cost at participating pharmacies. Medications outside the included $0 list may have additional costs; confirm pricing before care begins.

Individual and Family plan members pay $0 total for medications on the included $0 list at participating pharmacies. With the Individual plan ($59/month), prescriptions are sent to your preferred pharmacy; medications on the included $0 list (900+ generics) are $0, and other medication costs are separate.

Confirm medication eligibility and participating pharmacies with the clinical partner before enrolling.

Participating pharmacies in Pine Bluff, White Hall, and Sheridan have not yet been verified. Do not assume that a particular pharmacy participates.

Medication availability and provider decisions depend on individual eligibility. Prescriptions are not guaranteed.

Weight management

Weight management options start at $174 per month, with other listed options at $199, $249, and $299 per month. The services included and any additional costs depend on the selected program and must be confirmed before enrollment. A licensed provider evaluates eligibility and determines the appropriate care plan. No treatment or result is guaranteed.

Ask during intake, before you pay, whether medication costs are included in your selected weight-management program. Treatment requires licensed provider evaluation.

Refunds and cancellations are governed by the clinical partner that processes your enrollment. For primary and family care memberships, review the refund and cancellation policy. Other treatment programs may have different terms shown during intake. Services or evaluations already initiated may be non-refundable, even if a requested prescription is not approved.

Family plan

The Family plan covers up to 8 people in one household. Each person gets their own virtual visit, reviewed by a licensed provider, for eligible services. The plan includes the prescription discount program and the $0 medication benefit.

Healthcare for your family, with age-appropriate services.

Age eligibility:

• Ages 0–3: Services unavailable.
• Ages 4–11: Virtual urgent care only.
• Ages 12+: Access to included Primary Care services, subject to eligibility.

Services vary by age. Children ages 4–11 are eligible for virtual urgent care only. Members ages 12 and older may access additional included services, subject to provider eligibility. Children under 4 are not eligible for services.

Children do not automatically qualify for $0 generic prescriptions. Medication access is subject to prescription requirements, formulary coverage, clinical appropriateness, and program eligibility.

Individual and Family memberships include eligible virtual primary care, 24/7 urgent care, dermatology, counseling, and care navigation. For counseling-only needs, the separate $39/month counseling membership includes routine counseling and renews monthly until canceled. It does not include primary care or unlimited specialty therapy. Psychologist visits start at $150 per session; psychiatrist visits start at $250 per session. These visits have separate fees. Final terms are shown before you pay.

When a virtual visit is not enough

If a virtual visit is not enough, the licensed provider will tell you during the visit and point you to in-person care. This is not an emergency service. Call 911 for emergencies.

For member support, use our contact page. For questions about an existing order or charge, you can also contact the clinical partner listed in your order confirmation. Already a patient? Sign in to your clinical partner’s portal for your program: memberships and Hair Restoration, TRT, or weight, wellness, elective ED, and women’s hormone programs. Do not send medical information through the public form.

How Better Turn Health works

Better Turn Health offers telehealth memberships nationwide, subject to availability and eligibility. We connect patients with independent licensed providers through our clinical partner, which handles provider evaluations, pharmacy fulfillment, and payment processing. Better Turn Health does not claim its partner’s LegitScript certification as its own.