Virtual dermatology for eczema and other skin concerns

How online dermatology works

Choose the skin concern you want to discuss and review the service’s availability in your state. Then complete the clinical partner’s intake. Describe the area involved, the symptoms you notice, and when they began. The provider decides whether the concern is appropriate for the available virtual visit.

The public website is an introduction to the service. Your clinical history and any requested images belong in the provider’s secure workflow. Joining the updates list does not send a case to a dermatologist, book a visit, or provide an assessment of a skin condition.

What to prepare before a visit

Write down when the concern started, how it has changed, and whether you have had something similar before. Include products or prior care you have already tried. A current list of medicines and supplements can help the clinician understand the information you share. Relevant previous records may also be useful if the clinical team requests them.

If photos are requested, follow the provider’s directions. Good lighting and a clear, focused image can make the visible concern easier to review. Avoid filters that change skin appearance. Ask for help if you cannot capture the area clearly. The clinician may still need an in-person examination despite having photos.

What happens after the assessment

The provider may discuss a care plan, follow-up, further testing, or an in-person referral. Ask what the recommendation is intended to address and how you should follow up if the concern changes. Recommendations depend on the evaluation, and no specific treatment or outcome is guaranteed.

If you are referred elsewhere, ask which service you need and how that next step is arranged. An outside examination or procedure may have its own charge. A virtual membership does not make every service recommended by a clinician part of the membership.

Understanding the scope of virtual skin care

The service pages describe eligible concerns such as acne, eczema, rosacea, certain rashes, and hair or scalp questions. These categories are starting points for a conversation, not a promise that every condition within a category can be managed remotely. The clinician considers the details of your situation.

Some concerns require a hands-on examination or a procedure that cannot happen online. Do not rely on an updates form to decide whether a new or changing concern needs prompt attention. If you believe you have an emergency, use emergency services instead of waiting for a virtual appointment.

Membership cost and specialty programs

Eligible dermatology visits are included in the everyday-care membership at $59 per month for an individual or $119 per month for a family of up to eight. For Family Plan members, dermatology eligibility begins at age 12, subject to clinical and provider eligibility; ages 4–11 are eligible for virtual urgent care only, and children under 4 are not eligible for services. Virtual visits are available for eligible services within the membership, subject to the final visit terms. Review final terms and state availability before enrolling.

Hair Restoration is listed at $59 per month on the hair and scalp page. Confirm which service fits your concern and what each price includes. These offerings should not be assumed to have identical benefits. Labs, procedures, outside referrals, and other additional services may carry separate charges.

Frequently asked questions